Returns & Refunds

At Coastal Living Co, we take pride in creating beautiful home fragrance products designed to bring a little coastal calm into your everyday life.

We carefully prepare and package every order. If something isn't quite right, we're here to help.

Damaged or Incorrect Orders

If your order arrives damaged, faulty or incorrect, please contact us within 7 days of delivery where possible.

Include your order number, a brief description of the issue and photographs of the product and packaging if available.

We will review the issue and arrange an appropriate solution, which may include a replacement, refund or other remedy.

The 7-day notification period helps us resolve delivery issues promptly but does not limit your rights under Australian Consumer Law.

Change of Mind

As our candles, reed diffusers and home fragrance products are personal-use items, we do not generally offer returns or exchanges for change of mind.

This includes situations where a fragrance is not to your personal preference.

We encourage you to read the fragrance descriptions carefully before purchasing.

This policy does not affect your statutory consumer rights.

Faulty Products

If you believe your product is faulty, please contact us with your order details and a description of the problem.

All our products come with guarantees that cannot be excluded under Australian Consumer Law.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy.

For a major failure, you are entitled to choose a refund or replacement. For a minor failure, we may choose to provide a remedy in accordance with Australian Consumer Law.

Return Shipping

Where a product is confirmed to be faulty or otherwise fails to meet a consumer guarantee, we will meet our obligations regarding reasonable return costs under Australian Consumer Law.

For any other return that we agree to accept, return arrangements and shipping costs will be confirmed with you beforehand.

Refund Processing

Approved refunds will generally be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear, depending on your payment provider.

Contact Us

For assistance with your order, please contact:

Coastal Living Co

Email: nicole@coastallivingco.com

Website: coastallivingco.com

Please include your order number so we can assist you promptly.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.