Customer Care
Product Care
A little care goes a long way.
Our Coastal Living Co candles and home fragrance products are designed to bring beautiful fragrance and atmosphere into your space. Following these simple care instructions will help you enjoy them safely and get the best from every product.
Candle Care
Before Lighting
- Always place your candle on a stable, level, heat-resistant surface.
- Remove the wooden lid before lighting.
- Trim the wick to approximately 5 mm before each burn.
- Keep your candle away from curtains, furniture, paper and other flammable materials.
- Ensure the candle is positioned away from draughts, fans and open windows.
While Burning
- Never leave a burning candle unattended.
- Keep burning candles out of reach of children and pets.
- Do not burn a candle for longer than 4 hours at a time.
- Allow the wax to melt evenly towards the edges of the container during the initial burn, where practical.
- Never move a candle while it is burning or while the wax is hot.
- Keep the wax free from matches, wick trimmings and other debris.
- Keep sufficient distance between multiple burning candles.
When to Stop Burning
Discontinue use when approximately 10 mm of wax remains at the bottom of the container, or earlier if directed by the product's safety label.
Never allow a candle to burn completely to the base of its vessel.
Extinguish the flame carefully and allow the candle to cool completely before touching, moving or replacing the lid.
Caring for Your Candle
Store candles in a cool, dry place away from direct sunlight and excessive heat.
Natural wax may occasionally develop minor surface variations or changes in appearance. These can be normal characteristics of natural wax and do not necessarily affect performance.
Always follow the safety instructions supplied with your candle.
Reed Diffuser Care
Our reed diffusers offer a simple way to enjoy continuous fragrance without a flame.
Setting Up Your Diffuser
- Remove the protective cap or seal from the diffuser bottle.
- Insert the supplied reeds into the fragrance liquid.
- Allow the reeds time to absorb and distribute the fragrance.
- Position your diffuser on a stable, protected surface away from direct sunlight, heat sources and draughts.
Maintaining Your Diffuser
For a stronger fragrance, carefully turn the reeds when needed, following the product's instructions.
Use a tissue or protective covering when handling saturated reeds to avoid spills.
Always wash your hands after handling diffuser liquid or used reeds.
Fragrance strength and longevity vary depending on room size, temperature, airflow and the number of reeds used.
Important Diffuser Safety
- Keep out of reach of children and pets.
- Do not ingest diffuser liquid.
- Avoid contact with skin and eyes.
- Keep away from flames, heat and ignition sources.
- Do not place directly on polished, painted, wooden or delicate surfaces without protection.
- Clean spills immediately, following the surface manufacturer's care instructions.
- Do not use diffuser liquid in an electric diffuser or humidifier unless the product is specifically approved for that purpose.
- Follow all warnings on the product label.
If swallowed or if exposure causes concern, seek medical advice. In Australia, contact the Poisons Information Centre on 13 11 26.
General Product Storage
Store home fragrance products upright in a cool, dry location, away from direct sunlight, excessive heat, children and pets.
A Final Note
Every home is different. Fragrance performance may vary with room conditions, airflow and individual scent perception.
We recommend following all product-specific safety labels and instructions for the best experience.
Coastal Living Co
Inspired by the coast. Made for the home.