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COASTAL LIVINGCo.

Customer Care

Product Care

A little care goes a long way.

Our Coastal Living Co candles and home fragrance products are designed to bring beautiful fragrance and atmosphere into your space. Following these simple care instructions will help you enjoy them safely and get the best from every product.

Candle Care

Before Lighting

While Burning

When to Stop Burning

Discontinue use when approximately 10 mm of wax remains at the bottom of the container, or earlier if directed by the product's safety label.

Never allow a candle to burn completely to the base of its vessel.

Extinguish the flame carefully and allow the candle to cool completely before touching, moving or replacing the lid.

Caring for Your Candle

Store candles in a cool, dry place away from direct sunlight and excessive heat.

Natural wax may occasionally develop minor surface variations or changes in appearance. These can be normal characteristics of natural wax and do not necessarily affect performance.

Always follow the safety instructions supplied with your candle.

Reed Diffuser Care

Our reed diffusers offer a simple way to enjoy continuous fragrance without a flame.

Setting Up Your Diffuser

  1. Remove the protective cap or seal from the diffuser bottle.
  2. Insert the supplied reeds into the fragrance liquid.
  3. Allow the reeds time to absorb and distribute the fragrance.
  4. Position your diffuser on a stable, protected surface away from direct sunlight, heat sources and draughts.

Maintaining Your Diffuser

For a stronger fragrance, carefully turn the reeds when needed, following the product's instructions.

Use a tissue or protective covering when handling saturated reeds to avoid spills.

Always wash your hands after handling diffuser liquid or used reeds.

Fragrance strength and longevity vary depending on room size, temperature, airflow and the number of reeds used.

Important Diffuser Safety

If swallowed or if exposure causes concern, seek medical advice. In Australia, contact the Poisons Information Centre on 13 11 26.

General Product Storage

Store home fragrance products upright in a cool, dry location, away from direct sunlight, excessive heat, children and pets.

A Final Note

Every home is different. Fragrance performance may vary with room conditions, airflow and individual scent perception.

We recommend following all product-specific safety labels and instructions for the best experience.

Coastal Living Co

Inspired by the coast. Made for the home.