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Customer Care

Privacy Policy & Website Terms

Coastal Living Co

Website: coastallivingco.com

Last updated: 10 November 2026

At Coastal Living Co, we respect your privacy and are committed to providing a secure, transparent and enjoyable online shopping experience.

This page explains how we handle customer information and the conditions that apply when using our website.

Part One — Privacy Policy

Information We Collect

When you visit our website, place an order, contact us or subscribe to updates, we may collect information including:

We only seek information reasonably necessary to operate our business and provide our services.

How We Use Your Information

We may use your information to:

You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.

Payments and Security

Online payments are processed through third-party payment providers.

We do not intentionally store complete payment card details on our website's own systems.

We take reasonable steps to protect customer information from unauthorised access, misuse, loss and disclosure.

No online transmission or storage system can be guaranteed completely secure.

Sharing Information

We may share relevant information with trusted service providers where necessary to operate our business, including:

We do not sell customer contact lists.

Some service providers may process or store information outside Australia. Where applicable, we take reasonable steps to manage privacy and security risks.

Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functionality, understand visitor activity and improve the shopping experience.

Where advertising or analytics technologies are used, additional information about website interactions may be collected.

You may be able to manage cookies through your browser or the website's cookie preferences.

Accessing or Correcting Your Information

You may contact us to request access to, correction of or deletion of personal information we hold about you.

We will consider requests in accordance with applicable law, including any requirements to retain transaction records.

Privacy Enquiries

For privacy questions, requests or complaints, please contact:

Coastal Living Co

Email: nicole@coastallivingco.com

We will review your enquiry and respond within a reasonable time.

Part Two — Website Terms & Conditions

General

By using coastallivingco.com, you agree to these website terms.

Coastal Living Co may update these terms periodically. Changes will apply from the time they are published, subject to applicable law.

Products and Descriptions

We make reasonable efforts to display product descriptions, colours, fragrances and other information accurately.

Actual colours may vary slightly depending on lighting, photography and screen settings.

Fragrance perception is subjective, and scent strength and performance may vary with environmental conditions and individual preferences.

We aim to ensure product information is accurate and will correct errors when identified.

Pricing and Availability

All prices are displayed in Australian dollars (AUD).

Applicable taxes and delivery charges will be displayed during checkout.

Product availability may change without notice.

If an item becomes unavailable after an order is placed, we will contact you to arrange a suitable alternative or refund.

Orders and Payments

Orders are subject to acceptance and product availability.

Payment must be successfully completed before an order is dispatched.

We reserve the right to decline or cancel an order where reasonably necessary, including suspected fraud, payment failure or genuine product unavailability.

If we cancel a paid order, we will provide an appropriate refund.

Shipping and Delivery

Delivery options, shipping charges and any applicable delivery estimates will be displayed at checkout or in our shipping information.

Delivery estimates are indicative and may be affected by courier delays, public holidays or circumstances beyond our reasonable control.

We will assist customers with delivery enquiries and comply with applicable consumer law obligations.

Returns and Refunds

Returns, refunds and replacements are handled in accordance with our Returns & Refunds Policy and Australian Consumer Law.

Nothing in these terms limits your statutory consumer guarantees.

Product Safety

Customers should read and follow all product-specific safety warnings and care instructions.

Candles must never be left burning unattended.

Reed diffuser liquids must be handled and stored safely, away from children, pets and ignition sources.

Our Product Care page provides further guidance.

Intellectual Property

Unless otherwise stated, the website's original content, including Coastal Living Co branding, photographs, illustrations, textile and surface pattern designs, written content and original creative materials, belongs to Coastal Living Co or its respective rights holders.

You may browse and use the website for personal, non-commercial purposes.

You must not reproduce, distribute, commercially exploit or use our original designs or content without permission, except as permitted by law.

Website Availability

We aim to maintain a reliable and accessible website but cannot guarantee uninterrupted availability.

We may undertake maintenance or make changes to website functionality as required.

Liability

To the extent permitted by law, Coastal Living Co is not responsible for losses arising solely from circumstances beyond our reasonable control.

Nothing in these terms excludes or restricts rights, guarantees, remedies or liabilities that cannot lawfully be excluded under Australian law.

Governing Law

These terms are governed by the laws of New South Wales, Australia, subject to any mandatory laws that apply.

Contact

For questions regarding our policies, products or website, please contact:

Coastal Living Co

Website: coastallivingco.com

Email: nicole@coastallivingco.com